Job Description – TL Trainer
Overview:
- Responsible for the delivery and evaluation of soft skills training on all aspects of client training; to prepare learners to perform job functions within predetermined KPIs/ performance metrics.
- Responsible for utilizing appropriate delivery techniques in a blended/scenario/transmission/ self-based learning environment.
- Provide Coaching & Feedback and supervision during NHT/OJT/Nesting/Refreshers
- Designing and developing customized training programs and materials based on identified needs and learning objectives.
- Coordinate New Hire, Progression & Enhancement Training activity
- Assessing the effectiveness of training programs, gathering feedback, and making necessary adjustments to improve outcomes.
- Participate in minor client interaction (include effective curriculum feedback and client visits)
- Needs to be dynamic i.e they must be adaptable and open to feedback, continuously refining their methods to meet the needs of learners and the training environment effectively.
Responsibilities:
- Facilitates/Delivers coaching and training programs in an ILT/Virtual/blended learning environment for NHT/Upskilling batches
- Monitor & Evaluates trainee's performance by administering assessments/DIP checks & generating reports to support learner Supervises trainees from a communication perspective.
- Conducts Daily/Weekly batch with the stakeholders to discuss agent progress and charts & executes action plans as appropriate
- Identifies needed revisions/additions to training curriculum/scenarios/materials
- Performs regular audits to identify/support/coach floor population on communication standpoint
Qualifications:
- Minimum Graduate
- Minimum 3 yrs experience in communication or soft skill training
- English proficiency C2 or C1
- Must be proficient with MS Office and equivalent