Job Summary:
The Helpdesk Coordinator is responsible for managing and coordinating the day-to-day operations of the IT helpdesk. This role ensures that all user support requests are addressed in a timely, efficient, and customer-focused manner. The coordinator acts as a central point of contact for all helpdesk activities, working closely with IT support teams to ensure service excellence and user satisfaction.
Key Responsibilities:
- Act as the first point of contact for internal users seeking technical assistance via phone, email, or helpdesk tickets.
- Assign and prioritize helpdesk tickets to appropriate IT support personnel.
- Monitor ticket queues and ensure SLAs (Service Level Agreements) are met.
- Maintain accurate records of support requests and resolutions in the helpdesk system.
- Escalate complex or unresolved issues to higher-level IT staff.
- Provide regular reports on helpdesk performance, ticket trends, and user feedback.
- Coordinate communication between IT support teams and end users.
Eligibility:-
3 years Engineering Diploma in (Computer science/IT/Electr onics) with one year of Working Experience
or
Graduate with Certification in computers/ IT (minimum Six months) with minimum three years of experience.
Job Type: Full-time
Pay: ₹18,000.00 - ₹21,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekend availability
Application Question(s):
- What is Your Current CTC?
- Are you an Immediate Joiner?
Work Location: In person