Servicenow QA

Role: Servicenow QA

Exp: 5-10yrs

Location: Bangalore

Mandatory skills: servicenow testing, api testing, sql, jira

RESPONSIBILITIES

Execute manual and automated testing throughout the product or solution

lifecycle.

Conduct tests and analyze results related to ServiceNow integrations and
third-

party tools.

Report identified anomalies, track root causes, and collaborate with
development

teams to resolve issues.

Maintain and optimize test suites based on evolving customizations or

configurations.

Monitor QA performance indicators (KPIs) to assess process quality and

efficiency.

Contribute to the continuous improvement of QA processes, tools,

documentation, and communication.

Collaborate with development, product, and operations teams to ensure

comprehensive functional coverage.

Stay informed about QA tools and practices to suggest improvements.

QUALIFICATIONS

Proven experience as a QA Analyst.

Proficiency in manual testing and familiarity with automated testing.

Experience with complex workflows, large-scale projects, and
integrations.

Strong organizational skills, attention to detail, analytical mindset,
and problem-

solving abilities.

Effective communication skills with both technical and non-technical

stakeholders.

ASSETS

Experience in an IT and/or Telecommunications environment.

Knowledge of ServiceNow and its integrations.

ISTQB certification, QA micro-certifications, or ServiceNow
certifications.

Experience with test management tools (e.g., TestRail, Zephyr) and bug
tracking

tools (e.g., Jira).