Key Responsibilities:
- Essential skills
- ServiceNow subject matter expert with 9 hands on experience in ServiceNow applications modules TSM or CSM ITSM TNI or CMDB OMT FSM TSOM or ITOM GRC SecOps working on Functional architecture Data Architecture and Integration architecture
- Document Architecture Blueprints and Technical design for stakeholder signoff
- Candidates should know TMF ODA and OpenAPIs OSS capabilities that will be generally used to integrate ServiceNow with rest of OSS BSS landscape
- Good knowledge of Products Service Catalog PSR hierarchy Inventory and the common design patterns like Catalog Driven Orchestration Closed Loop Assurance Real Time Inventory Network as a Service for Solution design in Service fulfilment Assurance domain
- Architect and develop innovative solutions in collaboration with a cross functional team including Custom Applications Built On Now for extending Capabilities
- Experience in implementation and estimation techniques
- Responding to Request for Information Proposal documents
- Provide expert level support and technical mentoring to implementation teams
- Maintain deep comprehensive knowledge of ServiceNow s capabilities performance and constraints
- Support practice build efforts to include development of practice intellectual property IP
- Scoping and delivering Proof of Concept Proof of Value engagements with prospects
- Deep understanding of ServiceNow data model and structures proposing and enforcing coding standards
- Good experience in Agile way of working Scrum User Story Sprint model JIRA Confluence tools
- Candidate should possess Good Communication Client interfacing skills
Technical Requirements:
- Primary skills Technology Infra ToolAdministration ITSM ServiceNow
Additional Responsibilities:
- Location Across all Infosys DC Locations
Preferred Skills:
Technology->Infra_ToolAdministration-ITSM->ServiceNow
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