Job Title: Front Office – Guest Service Associate (GSA)
Department: Front Office
Reports To: Front Office Supervisor / Front Office Manager
Job Type: Full-Time
Location: Fragrant Nature Resort, Kollam
Job Summary:
The Front Office Guest Service Associate (GSA) is the first point of contact for guests and plays a crucial role in delivering a warm welcome and exceptional hospitality. The GSA handles guest check-ins, check-outs, and inquiries while ensuring a smooth and efficient front desk operation.
Key Responsibilities:
- Greet guests upon arrival with a friendly and professional attitude.
- Handle check-in and check-out procedures accurately and efficiently.
- Manage guest registrations and ensure all required information is recorded in the Property Management System (PMS).
- Assist with room assignments and issue key cards.
- Respond to guest queries, requests, and complaints promptly and professionally.
- Handle phone calls, emails, and online booking inquiries.
- Maintain a neat and organized front desk and lobby area.
- Coordinate with housekeeping and other departments to fulfill guest needs.
- Process payments, prepare bills, and maintain the cash float.
- Ensure guest privacy, data security, and adherence to hotel policies.
- Provide accurate information about hotel facilities, services, and local attractions.
- Log guest feedback and report any service recovery issues to supervisors.
Job Type: Full-time
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Provident Fund
Schedule:
- Rotational shift
Work Location: In person
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