Job Title: Guest Service Associate (Front Office)
Department: Front Office
Reports To: Front Office Manager
Job Summary:
The Guest Service Associate (Front Office) is responsible for delivering a warm welcome to guests, handling check-in and check-out procedures, managing guest inquiries, and ensuring a smooth stay experience. This role requires strong communication skills, attention to detail, and a customer-first approach.
Key Responsibilities:
- Welcome guests warmly and assist with check-in and check-out processes.
- Handle guest inquiries, requests, and complaints professionally and promptly.
- Manage room allocations and key issuance as per booking details.
- Provide accurate information about hotel services, facilities, local attractions, and travel assistance.
- Coordinate with Housekeeping and other departments for special requests or room readiness.
- Maintain and update guest records in the Property Management System (PMS).
- Process payments, issue receipts, and handle billing accurately.
- Follow hotel policies, procedures, and security protocols.
- Assist in upselling rooms and promoting hotel packages or services.
- Maintain the cleanliness and professional appearance of the front desk area.
Skills & Qualifications:
- Diploma or degree in Hospitality Management preferred.
- Previous experience in front office or customer service roles is an advantage.
- Proficiency in hotel PMS systems
- Strong communication and interpersonal skills.
- Excellent grooming and presentation standards.
- Ability to work in rotational shifts, including weekends and holidays.
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹32,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Expected Start Date: 13/08/2025
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