Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are looking for an experienced Full Stack ServiceNow Platform Developer with expertise in Agentic AI to build, extend, and optimize enterprise-wide ServiceNow applications. This role involves architecting and developing scalable solutions on the ServiceNow platform, integrating AI-driven intelligence, and enhancing automation across business workflows. The ideal candidate should have a strong background in ServiceNow platform development, full stack engineering, integrations, and building intelligent, enterprise-scale applications.
What you get to do in this role:
- You will design, develop, and extend applications across the ServiceNow platform, delivering modular, reusable, and high-performance solutions. You’ll collaborate with cross-functional teams to transform business needs into digital workflows while leveraging ServiceNow platform, AI and automation for smarter decision-making. You will play a key role in driving platform-wide enhancements, integrations, and technical innovation that align technology with business outcomes.
- Architect, design, and build enterprise applications on the ServiceNow platform using modern development practices
- Be the trusted expert for ServiceNow development and troubleshooting, resolving issues and delivering scalable outcomes
- Collaborate with product owners to translate business requirements into scalable digital workflows and applications
- Enhance platform usability with modern UI frameworks, advanced scripting, and performance tuning
- Integrate AI/ML models, RPA, and decision intelligence capabilities into ServiceNow custom apps and workflows
- Develop and manage APIs, external integrations, and data exchange between ServiceNow and enterprise systems
- Provide technical leadership in platform enhancements, advanced configurations, and solution optimization
- Evaluate new ServiceNow features, integrations, and technologies to guide platform evolution
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 6+ years of experience in ServiceNow platform/application development and full stack software engineering
- Strong experience in building custom scoped applications using ServiceNow Studio and App Engine
- Advanced proficiency in JavaScript, Glide APIs, Flow Designer, Business Rules, Script Includes, and UI Actions
- Familiarity with ServiceNow products such as App Engine, Automation Engine, Virtual Agent, and Integration Hub
- Experience with Angular, React, or other modern frontend frameworks to design intuitive user interfaces
- Proven ability to integrate Agentic AI for automated workflows, data-driven decision-making, and orchestration
- Strong foundation in algorithms, object-oriented design, design patterns, and system performance optimization
- Hands-on skills in REST/SOAP integrations, OAuth, and microservices-based integration with external AI/ML models
- Backend development knowledge with Python, Django, or Node.js is an added advantage
- ServiceNow CSA/CAD certifications required; CIS-ITSM, and CTA certifications preferred
- Experience with Azure OpenAI, NLP frameworks, predictive intelligence, and RPA tools is a plus
- Deep understanding of enterprise workflows, data modelling, and platform governance/security best practices
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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