Duties and Responsibilities
- Supervise front desk staff and ensure that they provide excellent customer service
- Respond to guests' inquiries and requests in a timely and professional manner
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Manage reservations and room availability
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Monitor staff performance and provide feedback
- Maintain a clean and organised front desk area
Job Type: Full-time
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Provident Fund
Education:
- Diploma (Preferred)
Experience:
- Front desk: 2 years (Required)
Language:
- Malayalam (Required)
- English (Required)
Work Location: In person
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