Front Office Supervisor
Hotel Brand: Holiday Inn Express
Location: India, Bengaluru
Hotel: Bengaluru Bommasandra (BLRBB), Bommasandra Industrial Area, Attibele Hobli, Anekal Taluk, 560099
Job number: 150390
·Conducts shift briefings to ensure hotel activities and operational requirements are known
·Supervise front office operations during assigned shift including:
oMaintenance of guest information
oMaintenance of information about local events
oCompile occupancy statistics
oSupervise the use of public address system
oSupervise group bookings
oAssisting with serious complaints
·Supervise cashiering activities during shift including:
oCash handling and banking procedure
oDealing with irregular payments
oInstructing staff in credit policies and facilities
oInstructing staff in cash security procedures
oCarry out debtor control
oPrepare reports
oSupervise the cashiering system
·Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
·Take action to address these needs in order to exceed their expectations
·Create a positive hotel image in every interaction with internal and external customers
·Adhere to hotel brand standards
·Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
·Assist guests and escort them to locations within the hotel at their request
·Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
·Maintain current Hotel information to be able to provide information to guests
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