Front Office Desk Receptionist job description specifically for Kumbhalgarh Forest Retreat.
Job Title: Front Office Desk Receptionist
Location: Kumbhalgarh Forest Retreat, Kumbhalgarh, Rajasthan
Job Type: Full-Time
Reports To: Front Office Manager / General Manager
Job Summary:
Kumbhalgarh Forest Retreat is seeking a warm, professional, and customer-focused Front Office Desk Receptionist to be the first point of contact for our guests. You will play a crucial role in ensuring guests have a pleasant and memorable stay by delivering exceptional hospitality and managing all front desk operations efficiently.
Key Responsibilities:
- Greet guests warmly upon arrival and provide a smooth check-in/check-out experience.
- Answer and manage incoming phone calls and emails in a courteous, professional manner.
- Provide guests with information about the resort, local attractions, transport options, and dining recommendations.
- Handle bookings, reservations, and cancellations using hotel management software.
- Maintain a clean, organized, and welcoming reception area.
- Coordinate with housekeeping and other departments to ensure timely service delivery.
- Manage guest complaints or issues with discretion and escalate when necessary.
- Handle billing, payments, and prepare invoices accurately.
- Maintain records of guest preferences to enhance future stays.
- Promote resort services, experiences, and upsell packages when appropriate.
Requirements:
- Proven experience in a hospitality or customer-facing role (preferred).
- Excellent verbal and written communication skills in English and Hindi (knowledge of local languages is a plus).
- Friendly, approachable demeanor with strong interpersonal skills.
- Comfortable using hotel PMS systems (training can be provided).
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and grooming standards.
- High school diploma or equivalent; degree or diploma in Hospitality Management is a plus.
Why Join Us?
At Kumbhalgarh Forest Retreat, we believe in creating memorable guest experiences in the heart of nature. As part of our team, you’ll enjoy a supportive work environment, opportunities for growth, and the chance to be part of a resort that values excellence in hospitality.
If interested, drop your CV on [email protected]
Contact No: 7727065539
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
Education:
- Bachelor's (Preferred)
Experience:
- total work: 2 years (Preferred)
- Housekeeping management: 2 years (Preferred)
Language:
- English (Preferred)
Work Location: In person
