Role & Responsibilities:
- Respond to customer inquiries via calls, chat, and email in a professional manner.
- Resolve issues related to orders, payments, shipping, and returns efficiently.
- Maintain accurate records of customer interactions and feedback.
- Provide troubleshooting for platform-related issues.
- Collaborate with internal teams to improve customer satisfaction.
- Ensure a high first-contact resolution rate and maintain response time SLAs.
Requirements:
- 1+ year of experience in customer support (preferably in e-commerce).
- Strong communication skills in English & Hindi (additional languages are a plus).
- Ability to handle high volumes of queries with patience and efficiency.
- Familiarity with CRM tools and support platforms (e.g., Freshdesk, Zendesk).
- Problem-solving mindset and customer-first approach.
- Comfortable working in a fast-paced startup environment.
Why Join Us?
- Be a part of a fast-growing startup.
- Growth opportunities in customer service and operations.
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
Experience:
- total work: 1 year (Preferred)
Work Location: In person
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