Role : Realationship Manager
Location : Thrissur
Qualification : Graduation
Experience : Minimum 1 year
JD
- Communication skills: Customer relationship managers require excellent speaking, listening and writing skills to interact well with customers and the organisation's employees and vendors.
- Customer service skills: They can benefit from being calm, empathetic and patient and knowing how to respond to customer suggestions and complaints and resolve their problems promptly to ensure customer satisfaction.
- Collaboration skills: To be effective in building customer relationships and expand the customer base, customer relationship managers may collaborate with the organisation's senior executive, other managers, salespeople and other employees.
- Presentation skills: To discuss customer relationship strategies with the organisation's senior management and other personnel, the customer relationship managers may make informative presentations outlining their plans in detail.
- Problem-solving skills: When customers have issues with the organisation's products and services, customer relationship managers can identify the problems and devise proper resolutions.
- Negotiation skills: By being a good negotiator, a customer relationship manager can explain the benefits of the organisation's products and services and persuade current and new customers to purchase them.
- Time management skills: Prompt responses to customer queries and the timely implementation of customer service strategies are the key to building lasting relationships with customers and ensuring long-term customer satisfaction.
- Computer skills: Customer relationship managers regularly use computers, the Internet and customer relationship management software to build, document and maintain customer relationships.
- Product and service knowledge: Up-to-date knowledge of an organisation's products, services, upgrades and issues can help the customer relationship manager to keep customers informed and make sales.
Job Types: Full-time, Permanent
Pay: From ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: On the road
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