About the Role: As a Telecaller you will be an essential part of our customer engagement team. Your role is not just about making calls; it's about creating meaningful connections, understanding customer needs, and representing our brand with enthusiasm and professionalism. If you thrive in a fast-paced environment and have a passion for delivering outstanding service, we want you on our team!
Key Responsibilities:
- Outbound Calls: Engage with potential customers through outbound calls to introduce our products/services, build relationships, and generate interest.
- Customer Support: Provide excellent customer support by addressing inquiries, resolving issues, and offering information about our offerings.
- Lead Qualification: Identify and qualify leads, ensuring a steady flow of potential customers for the sales team.
- Follow-up: Conduct follow-up calls to nurture leads, address concerns, and guide customers through the decision-making process.
- CRM Management: Maintain accurate and up-to-date records of customer interactions in our CRM system.
- Achieve Targets: Meet or exceed daily/weekly/monthly targets for call volume, lead generation, and customer engagement.
Qualifications:
- Communication Skills: Excellent verbal communication skills with a friendly and approachable demeanor.
- Customer-Centric Approach: A passion for delivering exceptional customer service and building positive relationships.
- Adaptability: Ability to thrive in a dynamic environment and quickly adapt to changing priorities.
- Resilience: Resilient attitude, able to handle rejection and turn challenges into opportunities.
- Team Player: Collaborative mindset with the ability to work effectively within a team.
How to Apply: If you are a motivated and enthusiastic individual with excellent communication skills, we would love to hear from you. To apply, please submit your resume and a cover letter detailing your relevant experience.
Join us and be a part of a vibrant team. Let's achieve success together!
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Education:
- Higher Secondary(12th Pass) (Required)
Language:
- Assamese (Required)
Work Location: In person