Job Summary
We are seeking a skilled SPE-Store&Enterprise Helpdesk professional with 1 to 3 years of experience to join our dynamic team. The ideal candidate will have expertise in Unified Service Desk and a strong understanding of POS Software & Hardware. This hybrid role requires excellent English communication skills and involves rotational shifts. Join us to contribute to enhancing customer service and operational efficiency.
Responsibilities
- Provide technical support for Unified Service Desk to ensure seamless operations.
- Troubleshoot and resolve issues related to POS Software & Hardware efficiently.
- Collaborate with team members to enhance service desk processes and customer satisfaction.
- Monitor system performance and proactively address potential issues.
- Document and maintain accurate records of support requests and resolutions.
- Assist in the implementation of new service desk tools and technologies.
- Communicate effectively with stakeholders to understand and address their needs.
- Ensure compliance with company policies and procedures in all support activities.
- Participate in training sessions to stay updated with the latest technologies and best practices.
- Contribute to the development of knowledge base articles for common issues.
- Support the team in achieving service level agreements and performance targets.
- Engage in continuous improvement initiatives to enhance service delivery.
- Adapt to rotational shifts to provide 24/7 support coverage.
Qualifications
- Possess strong technical skills in Unified Service Desk with hands-on experience.
- Demonstrate knowledge of POS Software & Hardware enhancing troubleshooting capabilities.
- Exhibit excellent communication skills in English both written and spoken.
- Show ability to work effectively in a hybrid work model.
- Display problem-solving skills and attention to detail.
- Have experience in a customer service or helpdesk environment.
- Be adaptable to rotational shifts and flexible work hours.
Certifications Required
ITIL Foundation Certification or equivalent in service management.