Job Summary
Join our team as a Specialist in Troubleshooting where you will leverage your expertise in ISV and Hi-Tech domains to ensure seamless operations. With a hybrid work model and day shifts you will collaborate with cross-functional teams to resolve technical issues efficiently. Your proficiency in English will be crucial in communicating solutions effectively contributing to our companys success.
Responsibilities
Provide exceptional support for our applications and associated services
Answer phone calls chat and emails to troubleshoot issues customers face when using DocuSign products including account access setting up templates sending documents billing etc
Meet and exceed your service level goals
Achieve 90 or higher on closed case surveys
Achieve 10 or less for call abandonment rate
Utilize support tools and resources necessary to get the job done including email chat telephone and SalesForce
Proactively identify improvements to the product identify bugs and otherwise determine opportunities to enhance the customer experience