Role Overview:
We are seeking energetic and execution-oriented Customer Relationship Executives (CREs) to support our dealer network across India. As frontline representatives of Kazam, CREs will play a vital role in ensuring seamless operations, timely installations, and strong relationship management at the ground level. This role demands high accountability, proactive communication, and a customer-first mindset.
About Kazam:
Kazam is a leading provider of EV charging infrastructure and software solutions in India. We partner with OEMs, dealers, fleet operators, and end-users to enable the seamless adoption of electric mobility across the country. With a growing network of smart chargers, intuitive platform tools, and a pan-India service presence, Kazam is powering the shift toward a cleaner, more sustainable future.
Key Responsibilities:
● Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination.
● Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality standards are met.
● Coordinate with vendors, technicians, and internal teams to resolve field-level issues and delays.
● Share real-time updates on field activity through structured same-day reporting.
● Capture and escalate customer complaints or service issues for prompt resolution.
● Ensure dealer adherence to Kazam’s processes, SOPs, and device activation workflows.
● Track and support collections follow-up for pending payments or documentation.
● Promote device-to-sales ratio accuracy by coordinating with dealer sales teams.
● Educate dealer staff on basic Kazam operations and support tools (e.g., app usage, ticket raising).
● Assist in organizing local dealer review meetings or training sessions.
● Collect feedback and relay insights to the KAM/CRM for continuous improvement.
Key Requirements:
● 1–2 years of experience in Customer relationship management.
● Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus.
● Strong communication skills in local regional language, Hindi; basic English
proficiency.
● Hands-on attitude with a willingness to travel and be on the field extensively.
● Ability to work with basic tools like Excel, WhatsApp, and mobile apps for reporting.
● Problem-solving mindset and a strong sense of ownership.
● Comfortable handling multiple tasks and managing diverse stakeholders.
What We Offer:
● Ground-level exposure in India’s fast-evolving EV ecosystem.
● Opportunity to work with top OEM dealers and field professionals.
● Structured career growth towards KAM/CRM roles.
● Competitive salary and travel reimbursements.
● Collaborative work culture focused on learning and accountability.
Job Types: Full-time, Permanent
Pay: ₹400,000.00 - ₹600,000.00 per year
Benefits:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
Application Question(s):
- Are you comfortable for daily local travel and inter state travel in South India region?
- How many years of work experience do you have?
- What is your notice period?
Language:
- Hindi (Preferred)
- Malayalam (Preferred)
- English (Preferred)
Work Location: In person