Responsibilities
- Greet and assist clients, families, and visitors as they enter the reception.
- Address and resolve complaints or concerns efficiently and courteously.
- Facilitate clear communication between patients, visitors, and hospital staff.
- Assist with client admissions and movements.
- Maintain a welcoming and comfortable environment in the clinic.
- Coordinate with various departments to ensure smooth operations and client satisfaction.
- Provide information about clinic services, facilities, and procedures.
- Collect feedback from clients and visitors to improve the quality of services.
Qualifications
- Bachelor’s degree in Hospitality, Healthcare Management, or related field.
- Previous 1+ year experience in a customer service or hospitality role, preferably in a healthcare setting.
- Strong communication and interpersonal skills.
- Ability to manage stressful situations and handle complaints diplomatically.
- Excellent organizational skills and attention to detail.
Skills
- Customer Service
- Conflict Resolution
- Effective Communication
- Interpersonal Skills
- Problem-Solving
- Organizational Skills
- Patient Management Systems
- Multilingual Proficiency
Job Types: Permanent, Contractual / Temporary
Contract length: 18 months
Pay: ₹15,000.00 - ₹17,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Experience:
- Hospitality management: 2 years (Required)
Work Location: In person