Job Summary:
As a Customer Relationship Executive, you will be the first point of contact for prospective homebuyers. Your primary responsibility will be to engage with leads, understand their requirements, and schedule site visits. You will work closely with the Field Sales Executive to ensure a smooth transition from lead to site visit, playing a crucial role in the sales pipeline.
Responsibilities:
- Engage with inbound/outbound leads via calls, WhatsApp, SMS, and email to qualify and nurture prospects.
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- Understand the customer’s property needs and explain available project offerings clearly.
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- Schedule and confirm site visits, ensuring the handover to the field sales executive is seamless.
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- Maintain CRM entries with updated lead status, notes, and next action steps.
- Follow up with unresponsive leads periodically and tag them appropriately for future nurturing.
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- Coordinate with marketing and sales teams to relay feedback from leads.
- Share brochures, videos, floor plans, and relevant project documents professionally and promptly.
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- Maintain a positive customer experience throughout the pre-visit journey.
Ideal Candidate Profile:
- Excellent verbal communication skills in English, Hindi, and Odia.
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- Ability to build rapport quickly and handle objections with patience and professionalism.
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- Self-motivated, goal-oriented, and comfortable working with performance targets.
- Familiarity with Google Sheets, WhatsApp Web, basic CRM tools, and telecalling platforms (experience with Superfone or AiSensy is a plus).
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- Prior experience in real estate or telecalling is preferred but not mandatory. Freshers with confidence and clarity in communication are welcome.
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- Should be able to work collaboratively with the sales team and report daily progress effectively.
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Qualifications:
- Graduate in any stream. Degree in Business, Marketing, or Communication is a plus.
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- Prior customer-facing or inside sales experience is an advantage.
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- Passion for the real estate sector and willingness to learn continuously.
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What We Offer:
- Fixed salary with performance-based incentives for every qualified site visit and lead conversion.
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- Structured training and ongoing mentorship by senior sales professionals.
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- Opportunity to grow into field sales, CRM management, or other sales leadership roles.
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- A collaborative and encouraging work culture that values contribution and initiative.
Exposure to premium housing projects and professional sales systems.
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Benefits:
● Competitive remuneration package.
● Mentorship and guidance from experienced sales professionals.
● Opportunities for career advancement and personal growth within the organisation.
● Gain hands-on experience in the real estate industry and sales domain.
● Be part of a supportive and friendly work environment that values employee development and well-being.
- Ready to Start Your Real Estate Career?
If you're looking for an exciting and fast-paced environment to grow your career in sales, we’d love to hear from you! Apply now and be part of our passionate team at Neelachala Homes and Commercials Pvt. Ltd.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
- Health insurance
Supplemental Pay:
- Commission pay
- Performance bonus
Work Location: In person