COMPANY PROFILE
Accrete Globus Technology is an India-based SAAS-product company that is involved in the Development and Marketing of 6Orbit - A Cloud-based process automation tool. The company operates in the Indian domestic market and offers an alternative to traditional ERP tools.
Company URL: http://accreteglobus.com/
Our Product : 6Orbit (http://www.sixorbit.com/)
Job Location: Bangalore - JP Nagar
EXPERIENCE: 1-2yrs
Key Responsibilities
- Act as the first point of contact for customer inquiries via phone, email, and chat.
- Effectively troubleshoot and resolve technical issues by identifying the root cause and guiding customers through step-by-step solutions.
- Escalate complex or unresolved issues to internal technical teams while ensuring customers are kept informed throughout the process.
- Document all interactions, issues, and resolutions accurately in the support system.
- Manage multiple open cases, prioritize tasks efficiently, and ensure timely closure of tickets.
- Follow up proactively to ensure customer satisfaction and prevent recurring issues.
- Provide insights from customer interactions to internal teams to enhance product experience.
Desired Skills & Competencies
- 1-2 years of experience in customer support or technical support roles (experience in SaaS or ERP domain is highly preferred).
- Strong problem-solving and analytical skills.
- Excellent communication skills — both verbal and written.
- Ability to explain technical concepts to non-technical users with patience and clarity.
- Eagerness to learn new technologies and apply them to real-world scenarios.
- Organized, self-driven, and capable of managing priorities in a dynamic environment.
- Team player with a customer-first mindset.
Preferred Qualifications
- Education: Bachelor’s Degree (preferred but not mandatory)
- Languages: Proficiency in English, Hindi, Kannada, Telugu, and Tamil.
Note :
- Working days -Mon to Sat
- Timings- 10am to 7pm
Job Type: Full-time
Pay: Up to ₹450,000.00 per year
Benefits:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Application Question(s):
- What is your Current CTC ?
- What is your Expected CTC?
Education:
- Bachelor's (Required)
Experience:
- Customer support: 1 year (Required)
- Domestic voice process: 1 year (Required)
Language:
- English (Required)
- Hindi (Required)
- Tamil (Required)
Work Location: In person