Job Title: Visa Counsellor
Department: PNS Visa Services
Location: Sushma Infinium , Zirakpur
Reports To: Visa Manager / Branch Manager
Job Summary:
The Visa Counsellor is responsible for guiding clients through the visa and immigration application process. This role involves understanding each client’s eligibility and requirements, providing accurate and up-to-date information, preparing and submitting visa applications, and offering support throughout the approval process.
Key Responsibilities:
- Counsel students or clients regarding visa procedures and documentation for countries such as Canada, Australia, UK, USA, Schengen nations, etc.
- Assess the eligibility of clients based on current immigration laws and visa categories.
- Assist clients in preparing and organizing required documents for visa submission.
- Submit visa applications and follow up with embassies, consulates, or VFS centers.
- Stay updated on immigration policies, changes in visa rules, and government regulations.
- Coordinate with universities or embassies as required to facilitate the visa process.
- Provide pre-departure support and orientation regarding travel, accommodation, and cultural expectations.
- Maintain records of all client interactions, application status, and outcomes.
- Respond promptly to inquiries via email, phone, or in-person appointments.
- Achieve individual and team targets related to visa application success rates and client satisfaction.
Required Skills and Qualifications:
- Bachelor’s degree in any discipline
- 1–3 years of experience in visa processing, immigration consulting, or international education.
- Strong knowledge of visa processes and immigration rules for key destination countries.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational and time-management abilities.
- Proficiency in Microsoft Office and CRM software.
Preferred Qualifications:
- Experience in student visa counselling or work/residency visa applications.
- Certifications in immigration law or related training courses.
Working Conditions:
- Office-based role with occasional travel to seminars, education fairs, or embassy visits.
- May require extended hours during peak admission seasons.
Job Type: Full-time
Pay: ₹11,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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