Inbound Customer Support Representative
Location: Vadodara
Salary: Up to 2.2 LPA
Job Type: Full-time (Flexible shifts, mostly day shifts)
Job Summary:
We seek a customer-focused Inbound Customer Support Representative to handle credit card inquiries, resolve issues, and provide excellent service.
Key Responsibilities:
Handle inbound calls on transactions, payments, billing, fraud claims, and disputes.
Assist with credit limit adjustments, card replacements, and account updates.
Educate customers on benefits, rewards, and policies.
Maintain records in CRM and ensure compliance with company policies.
Meet performance metrics and deliver a positive customer experience.
Qualifications:
Bachelor's degree required.
Customer service experience, preferably in financial services.
Strong communication, problem-solving, and multitasking skills.
Proficiency in CRM tools and MS Office.
Willingness to work flexible shifts (mostly day shifts).
Benefits:
Competitive salary and career growth opportunities.
Job Types: Full-time, Permanent, Fresher
Pay: ₹13,000.00 - ₹18,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Morning shift
Night shift
Weekend availability
Supplemental Pay:
Performance bonus
Work Location: In person
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹23,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person