A telecaller for an institution acts as a crucial point of contact by making outbound calls to prospective students, parents, or donors to provide information on courses, admissions, and opportunities, while also handling inbound inquiries and resolving queries to promote the institution and drive enrollment or fundraising. Key responsibilities include communicating institutional offerings, guiding individuals through processes, building rapport, maintaining databases, and meeting organizational goals, all supported by strong communication, problem-solving, and persuasive skills. Key Responsibilities
- Promotional Outreach:Make outbound calls to generate leads, inform potential clients about the institution's programs, and encourage engagement.
- Information Provision:Accurately explain institutional details, course offerings, admission procedures, and educational benefits to interested parties.
- Inquiry Management:Address incoming calls from prospective students or donors, answering questions and resolving concerns related to the institution.
- Relationship Building:Foster positive relationships with prospective and existing clients to build trust and a strong institutional image.
- Data Management:Maintain accurate records of customer interactions, update customer relationship management (CRM) systems, and ensure data integrity.
- Sales & Enrollment Support:Guide prospects through the admissions or application process and convert interest into enrollment or support for the institution.
- Follow-up:Follow up with leads and existing clients to provide additional information or support, ensuring satisfaction.
Required Skills & Qualifications
- Strong Communication:Exceptional verbal communication skills to explain complex information clearly and persuasively.
- Persuasion & Negotiation:Ability to influence and persuade individuals, overcome objections, and achieve desired outcomes.
- Active Listening & Problem-Solving:Skill to understand customer needs and provide effective solutions.
- Adaptability:Ability to adapt communication style to different individuals and challenging situations.
- Technical Proficiency:Familiarity with CRM software, call management systems, and general computer skills.
- Organizational Skills:Strong attention to detail for accurate record-keeping and task management.
- Persistence & Proactivity:A proactive and goal-oriented approach to achieving targets and generating positive outcomes.
Job Type: Full-time
Pay: ₹10,884.95 - ₹25,000.00 per month
Ability to commute/relocate:
- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Language:
- Hindi (Preferred)
Location:
- Bangalore City, Karnataka (Preferred)
Work Location: In person
Expected Start Date: 01/09/2025
