Job Title: Telecaller
Employment Type: Full-time
Job Summary:
We are seeking a motivated and results-driven Telecaller to join our team. The ideal candidate will be responsible for making outbound calls, handling inbound inquiries, promoting products or services, and maintaining good customer relationships to achieve sales and service targets.
Key Responsibilities:
- Make outbound calls to prospective customers to promote products/services.
- Handle inbound calls and respond to customer inquiries in a professional manner.
- Explain product/service features, benefits, and pricing.
- Maintain accurate records of customer interactions and follow-up actions.
- Achieve daily/weekly/monthly call and conversion targets.
- Build and maintain a positive relationship with customers.
- Address customer queries and resolve issues promptly.
- Report daily activities and call outcomes to the team leader/manager.
Requirements:
- Proven experience as a telecaller, telesales representative, or similar role (preferred but not mandatory).
- Excellent communication and interpersonal skills.
- Good persuasion and negotiation skills.
- Basic computer knowledge (MS Office, CRM software).
- Ability to handle rejection and remain motivated.
- High school diploma or equivalent; additional qualifications in sales/marketing will be a plus.
Salary & Benefits:
- Competitive salary and performance-based incentives.
- Training and development opportunities.
- Friendly and supportive work environment.
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
Location:
- Thiruvananthapuram, Kerala (Required)
Work Location: In person
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