Job Description - Telecaller Executive
Key Responsibilities
- Customer Interaction: Engage with customers over the phone to address inquiries, resolve issues, and provide information about products or services.
- Call Handling: Manage a high volume of incoming and outgoing calls efficiently while maintaining professionalism and courtesy.
- Information Processing: Record and update customer information accurately in the database during and after each call for future reference.
- Problem Resolution: Identify customer concerns, escalate complex issues to the appropriate department, and follow up to ensure prompt resolution.
- Sales Support: Assist in promoting products or services, cross-selling, and upselling to maximize revenue opportunities.
- Feedback Collection: Gather feedback from customers to improve services, products, or overall customer experience.
Required Skills and Qualifications
- Communication Skills: Excellent verbal communication skills with a clear and pleasant speaking voice.
- Customer Service Experience: Prior experience in a customer-facing role, handling inquiries, complaints, or sales.
- Empathy and Patience: Ability to empathize with customers, remain patient, and stay calm under pressure.
- Computer Proficiency: Basic computer skills to navigate software systems, input data, and use communication tools.
- Problem-Solving Abilities: Strong analytical skills to identify issues, evaluate options, and implement solutions.
- Adaptability: Flexibility to adapt to different customer personalities, situations, and changing work environments.
Year of Experience Required: 2-5Yrs
Education Details Required: Diploma,BE- Electronics/ Electrical ,B.com,MBA- Sales &Marketing
CTC Details - 1.80L-3.00L
Immediate Joiner Required
Job Type: Full-time
Pay: ₹17,000.00 - ₹20,000.00 per month
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
नौकरी रिपोर्ट करें
