Position: Telecaller
Department: Sales & Marketing
Location: Silver mall ( South tukoganj)
Employment Type: Full-Time
Job Summary:
We are seeking a motivated and enthusiastic Telecaller to join our team. The ideal candidate will have excellent communication skills, a customer-centric approach, and a basic understanding of digital marketing concepts. This role involves reaching out to potential customers, explaining our products/services, and generating leads. The Telecaller will also collaborate with the digital marketing team to align telecalling efforts with online campaigns.
Key Responsibilities:
- Make outbound calls to potential customers to introduce products/services.
- Explain the features, benefits, and value propositions of the offerings.
- Generate and qualify leads for the sales team.
- Handle incoming calls from customers and address their queries.
- Provide accurate information about products/services and promotions.
- Work closely with the digital marketing team to understand ongoing campaigns.
- Use insights from digital marketing efforts (e.g., social media, email campaigns) to tailor telecalling pitches.
- Maintain a database of leads and update customer information regularly.
- Follow up with potential customers to nurture leads and convert them into sales.
- Build and maintain strong relationships with customers.
- Ensure customer satisfaction by addressing concerns and providing solutions.
- Prepare daily/weekly reports on call activities, lead generation, and conversions.
- Share insights and feedback with the sales and marketing teams.
Qualifications:
- A degree in Marketing, Business, or a related field is a plus.
- 1-2 years of experience in telecalling, customer service, or sales. Freshers with excellent communication skills may also apply.
- Basic understanding of digital marketing concepts (e.g., SEO, social media, email marketing) is preferred.
Skills:
- Excellent verbal communication and interpersonal skills.
- Strong persuasion and negotiation abilities.
- Proficiency in using CRM software and telecalling tools.
- Ability to work in a fast-paced environment and meet targets.
- Good problem-solving skills and a positive attitude.
Key Competencies:
- Customer-focused mindset.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Adaptability to learn and implement new strategies.
Benefits:
- Competitive salary with performance-based incentives.
- Opportunities for career growth and skill development.
- Exposure to digital marketing strategies and tools.
- Friendly and supportive work environment.
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
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