Job Summary
The SPE-Policy Servicing role requires a professional with 2 to 6 years of experience to manage and enhance policy servicing operations. The candidate will utilize their proficiency in English and MS Office to ensure efficient policy management. Experience in Property & Casualty Insurance is advantageous. This is a night shift work-from-office role with no travel required.
Responsibilities
- Manage policy servicing operations to ensure timely and accurate processing of insurance policies.
- Coordinate with internal teams to streamline policy updates and modifications.
- Utilize MS Office tools to maintain and organize policy documentation efficiently.
- Communicate effectively with clients and stakeholders to address policy-related inquiries.
- Analyze policy data to identify trends and areas for improvement in servicing processes.
- Implement best practices to enhance the efficiency and accuracy of policy servicing.
- Provide support to the team in resolving complex policy servicing issues.
- Ensure compliance with industry regulations and company policies in all servicing activities.
- Collaborate with the Property & Casualty Insurance team to leverage domain expertise.
- Monitor and report on policy servicing performance metrics to management.
- Develop and deliver training sessions to improve team proficiency in policy servicing.
- Contribute to the development of new policy servicing strategies to enhance customer satisfaction.
- Maintain a high level of customer service to build and sustain client relationships.
Qualifications
- Demonstrate proficiency in English communication to interact effectively with clients and team members.
- Exhibit strong skills in MS Office for efficient policy documentation and reporting.
- Possess experience in Property & Casualty Insurance to provide domain-specific insights.
- Show ability to work independently during night shifts in a work-from-office setting.
- Display strong analytical skills to assess and improve policy servicing processes.
- Have a customer-centric approach to ensure high levels of client satisfaction.
- Demonstrate attention to detail to ensure accuracy in policy servicing tasks.
Certifications Required
Certification in MS Office or Insurance-related certification preferred.
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