Job Summary
The SME-Policy Servicing role requires a professional with 3 to 4 years of experience adept in MS Excel to manage and optimize policy servicing processes. The candidate will work in a hybrid model during night shifts focusing on enhancing efficiency and accuracy in policy management. Experience in Property & Casualty Insurance is advantageous contributing to the companys goal of delivering superior service.
Responsibilities
- Manage policy servicing operations with a focus on accuracy and efficiency ensuring all processes align with company standards.
- Utilize MS Excel to analyze and interpret data providing insights that drive process improvements.
- Collaborate with cross-functional teams to streamline policy servicing workflows and enhance customer satisfaction.
- Develop and maintain comprehensive documentation of policy servicing procedures ensuring clarity and accessibility.
- Monitor and report on key performance indicators identifying areas for improvement and implementing solutions.
- Provide expert guidance on policy servicing matters leveraging technical skills to resolve complex issues.
- Ensure compliance with industry regulations and company policies maintaining high standards of service delivery.
- Engage in continuous learning to stay updated with industry trends and best practices in policy servicing.
- Support the development and implementation of new tools and technologies to enhance policy servicing capabilities.
- Participate in training sessions to improve skills and knowledge contributing to personal and team growth.
- Communicate effectively with stakeholders to address concerns and provide updates on policy servicing activities.
- Contribute to the companys mission by delivering exceptional service that positively impacts clients and society.
- Foster a collaborative work environment that encourages innovation and excellence in policy servicing.
Qualifications
- Demonstrate proficiency in MS Excel with the ability to perform complex data analysis and reporting.
- Exhibit strong problem-solving skills and attention to detail in policy servicing tasks.
- Possess excellent communication skills to effectively interact with team members and stakeholders.
- Show a proactive approach to learning and adapting to new challenges in the insurance domain.
- Display knowledge of Property & Casualty Insurance enhancing the ability to manage related policies.
- Have experience working in a hybrid work model demonstrating flexibility and adaptability.
- Maintain a strong commitment to delivering high-quality service during night shifts.
Certifications Required
- Microsoft Office Specialist: Excel Certification
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