- 3-6 years of QA experience with a strong focus on Salesforce applications.
- Hands-on experience with Karate framework for automation testing.
- Strong knowledge of Salesforce Service Cloud modules including Omni-Channel, Case Routing, CTI flow, and Agentforce.
- Experience testing Salesforce integrations (API, middleware, third-party apps).
- Proficiency in writing, reviewing, and executing test scripts (manual & automated).
- Familiarity with Agile methodologies, sprint planning, and defect triage.
- Strong experience with JIRA, TestRail, or equivalent tools for defect tracking and test management.
- Excellent analytical, problem-solving, and communication skills.
- Design, develop, and maintain automation test scripts using the Karate framework for Salesforce applications.
- Perform functional, integration, and regression testing across Salesforce Service Cloud features including Omni-Channel, Case Routing, CTI integrations, and Agentforce.
- Validate end-to-end business processes, API integrations, and system workflows.
- Write, review, and execute manual and automated test cases/scripts based on business requirements.
- Collaborate closely with developers, business analysts, and product owners to understand requirements and ensure full test coverage.
- Document and track defects using JIRA and provide detailed bug reports.
- Manage test cases and results using TestRail (or similar test management tools).
- Participate in QA planning, strategy discussions, and release readiness reviews.
- Ensure compliance with quality standards and best practices for Salesforce testing
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