Reservation Associate

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Maximize room bookings by delivering a pleasant and efficient reservations service.
• Ensure that reservations are dealt with effectively, while maximizing revenue.
• Facilitates the functioning of and / or oversees the functioning of Sales Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties.
• Promptly answer all requests for reservations and record them accurately
• Constant upkeep of Opera Reservations system through updating of rates systems, validity dates, mail messages, availability control
• Check no shows from previous day and give details to Reservation Executive for processing and follow up
• Ensure all reservations loaded into the PMS system are up to date
• Closely scrutinise reservations relating to regular clients to ensure all information is correct resulting in minimal check in time
• Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders
• Create group masters and update group information as it is received eg. Rooming list, arrival, meals, follow up on information if not received.  Liaise with other departments to ensure group requirements and special requests are actioned
• Reconfirm all arrivals 1 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival
• Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc are communicated to Management.
• Closely monitor allotments and ensure all are being utilised and not oversold.
•  Provide allotment statistics and ensure accurate handling / correspondence.
• Assist in preparation and checking of rate manual, ensure rates and rates schedule in computer system are correct.
• Communication with DOS and sales department to forward all possible leads and feedback from inbound and corporate markets.
• Communication between Front Office and Reservations Office open and reciprocal.
• Ensure completion of daily duties, eg. Correspondence, filing, reports, etc. Adherence to Emergency Communication procedures.
• Clear past reservations monthly and file in file boxes for storage.
• Any other duties assigned by your Manager.
• Drive “Resavision” through effective training and mentoring of the fellow team members.

Qualifications

Degree in Hotel Management 

Additional Information

Prior experience &  training in Reservations