Country/Region: IN
Requisition ID: 27804
Work Model:
Position Type:
Salary Range:
Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI
Title: Remote Desktop Support
Description:
Area(s) of responsibility
About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
- About the Job – Remote Desktop Support
- Job Title – Remote Desktop Support
- Location: Pune/Mumbai
- Educational Background – Any Graduate
- Key Responsibilities –
- Install, configure, and maintain computer systems, applications, and mobile devices.
- Candidate must know English.
- Manage and update the desktop environment, including patches, updates, and security measures.
- Develop and implement solutions to improve the end-user computing experience.
- Create and maintain documentation for systems, processes, and procedures.
- Train and assist users in utilizing computer equipment and software effectively.
- Collaborate with IT teams and vendors to resolve complex technical issues.
- Ensure compliance with company IT policies and security protocols.
- Design, implement, and maintain MacOS environments, ensuring optimal performance and user experience.
- Troubleshoot and resolve hardware, software, and network issues specific to Mac systems.
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