As a Product Associate in Consumer Bank, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.
Job responsibilities
- Act as a catalyst for change, focusing on clean-sheet reinvention, driving towards continuous improvement, and ensuring measures of success are defined, measured, and value creation is demonstrated, with an entrepreneurial attitude and a strong sense of reliability and ownership.
- Be accountable for feature performance, requiring knowledge on how to pivot to meet business case goals.
- See the big picture while having a deep knowledge of the owned feature, which is key to successfully prioritizing stories and determining the path to implementing features effectively.
- Partner with senior product owners to progress the product roadmap; act as the voice of the customer and drive product vision in forums when senior product owners are not present.
- Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap.
- Facilitate and drive customer-focused solutions across the organization in direct support of the Product Owner; work with legal, risk, operations, design, and technology teams to define, prioritize, deliver, and align solutions to product vision and roadmap.
- Drive the product continually towards a meaningful balance between customer needs, business objectives, and technical feasibility.
- Write epics, user stories, acceptance criteria, and participate in all agile events of the product group as a team member.
- Develop a depth of domain knowledge to evaluate current/future state business (and product) objectives and ensure target state architecture alignment with business capability needs, serving as a subject matter expert with respect to major business processes and supporting applications/capabilities.
- Collaborate closely with all team members, including technology and architecture, to define and elicit business needs, building a comprehensive understanding of the domain.
- 3 + years product management/program execution experience – including defining user experience needs, writing epics, stories, and acceptance criteria, creating product value propositions, developing features and benefits and developing roadmap
- Experience and comfort working within non-linear design and development processes
- Experience in the design and development of product/service offerings that span multiple channels and form factors
- Passion for online and mobile technology, and knowledge of industry structure, trends and influential companies
- Demonstrated ability to remain productive, positive, and solution seeking while facing organizational change
- Mobile and digital experience – defining user experiences optimized for needs in the mobile/digital space
- Ability to synthesize large amounts of information to inform decisions in order to drive work forward
- Ability to question, elicit, and drill down into both qualitative and quantitative data and concepts
- Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders
- Exhibit an organized and systematic approach to problem solving, understanding of both design thinking and systems thinking
- BS or equivalent level of education/experience required
Preferred qualifications, capabilities, and skills
- Ability to drive Business Results and define and measure Value Creation.
- Experience working in agile/scrum teams preferred
- Analytical Thinking and Problem Solving
- Client and Customer Focus, experienced in research and analysis
- Verbal and Written Communication, experienced with Epics, Stories, Roadmaps
- Innovation, Process Improvement, Creativity, and Clean-Sheet Reinvention
- Exposure to Branch operations in a bank is an added advantage
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
