Patient Care Counsellor

• Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.
• Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.
• Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient
• Educating patients in simple words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision
• Ensuring that all sales interactions are done in a patient-centric approach
• Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts
• Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery
• Establishing a tone of empathy that helps to resolve any patient complaints or conflicts
• Prioritize patient satisfaction throughout the patient journey to build long-term relationships
• Collaborate with calendar management team to optimize scheduling and streamline patient interactions
• Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment
• Responsible for day-to-day operations & overall financial performance of the clinic
• Maintain counselor reports daily
• Coordinating with finance department (Invoices, Getting Discount Approval, Billing)

• Qualifications & Skills:
• HSC/Graduate
• Must know Microsoft Excel
• Previous experience in patient counseling, customer service, or related roles, with a focus on grooming
• Proven sales experience and the ability to meet or exceed sales targets
• Excellent interpersonal and communication skills, with a genuine passion for patient care
• Software Efficiency

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• when did you graduate?

Work Location: In person