Designation: Patient Counsellor
Qualification: Graduate or Above
Department: Marketing and Clinical Programs
Work Experience: 2 Years+
Total Opening: 1
Location: Bardez, Goa
Job Description
POSITION GUIDELINES
DOCUMENT- JOB DESCRIPTION/ RESPONSIBILITIES
DEPARTMENT : MARKETING & CLINICAL PROGRAMS
POSITION : PATIENT COUNSELLOR
REPORTING TO : BRANCH HEAD
QUALIFICATION : GRADUATION / POST GRADUATION
EXPERIENCE : 2 - 5 YEARS
DRESS CODE : SPECIFIED DRESS CODE WITH I.D. CARD
DUTY HOURS : AS PER SCHEDULED REQUIREMENTS
Key Responsibilities:
- Address patient queries regarding diagnosis, treatment options, cost estimates, admission process, and doctor availability.
- Coordinate between patients and departments (doctor, diagnostic, billing, admission desk, etc.) to ensure a seamless experience.
- Counsel patients on the importance of timely treatment and follow-ups.
- Handle digital or walk-in leads and convert them into consultations or admissions as needed.
- Provide guidance on available packages, discounts, insurance related queries.
- Ensure all patient interactions are documented accurately in the system.
- Assist in follow-up calls and re-engagement of old or non-converted patients.
- Maintain confidentiality and adhere to ethical healthcare communication standards.
- Taking patient reviews and feedback
Key Skills Required:
- Excellent communication (Hindi & English) and interpersonal skills
- Patient, empathetic, and persuasive attitude
- Ability to handle pressure and multitask
- Basic knowledge of healthcare terminology and hospital processes
- Familiarity with CRM or Hospital Information Systems (HIS) is a plus
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