POSITION SUMMARY:
A Senior/Lead Associate in Processing team is responsible for below job functions and responsibilities.
JOB FUNCTIONS AND RESPONSIBILITIES
- Conducts a thorough review of client loan files for accuracy and completeness.
- Systematic input and updating of loan information into Encompass application.
- Document loan status changes in Encompass through comments
- Review the documents and complete the required processing steps
- Facilitates document retrieval from the required teams in case if it is not available.
- Communicate loan progress and outstanding requirements to clients via timely phone calls
Note – Training will be conducted from office until certification is completed. (Period – 60 to 90 days)
EDUCATION / EXPERIENCE
- Should be a graduate.
- Understanding of the Mortgage Servicing Industry.
- Effective communication and analytical skills required.
- Proficient in MS Office (Excel, Word and PowerPoint).
- No documented disciplinary action in the past 12 months.
- Should have an Appraisal rating of ‘Fully Meets Expectations’ or above in the last completed performance cycle.
- Should have completed 12 months in the organization and 9 months in the current role.
WORK SCHEDULE OR TRAVEL REQUIREMENTS
Ready to do any shifts including night shift as per Business unit requirements.
Ready to travel to office for training and other learning work related activities as per Business unit requirements.
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