Role description
Role Proficiency:
Independently facilitate the growth and maturity of Agile teams ensuring transparent delivery of results for repetitive and incremental processes
Outcomes:
- Transform and guide teams to the Agile way of organizing and functioning moving from traditional waterfall applying the values and principles of Agile methodology
- Influence an Agile mindset by continuous team and individual level Agile coaching
- Enable the assigned squad(s) by eliminating blockers optimizing operations facilitating ceremonies etc.
- Coach team members on their role utilizing the Agile platform
- Work with fellow Scrum Masters to share information and facilitate continuous improvement
- Facilitate all relevant Agile ceremonies (sprint planning stand-ups retrospectives backlog refinement sessions etc.)
- Leverage knowledge of the support environment and function to support the team while prioritizing and managing blockers issues or escalations whilst resolving issues related to the business
Measures of Outcomes:
- Customer Satisfaction – Target Vs Actual as established by account management.
- Percent of growth at Client Account as determined by account management teamsa. Number of opportunities identified for revenue growthb. Number of new UST associates hired and onboarded
- Supporting UST in Market - UST Brand - number of events attended and networks established and the impact created from those events and networks
- Professional Development and Learning. Number of certifications gained/maintained as designated by account management as critical.
Outputs Expected:
Change Agent:
- Transform teams onto the Agile way of organizing and working from traditional waterfall applying the values and principles of Agile methodology
- Influence an Agile mindset by continuous team and individual level Agile coaching
- Mentor squad members on their role and the Agile way of working
Delivery Enablement:
- Enable the assigned squad(s) by eliminating blockers
optimizing operations
facilitating ceremonies
etc.
- Facilitate all relevant Agile ceremonies (sprint planning
stand-ups
retrospectives
backlog refinement sessions
etc.)
- Leverage knowledge of the support environment and function to support the squad while prioritizing and managing blockers
issues
or escalations
whilst resolving issues related to the business
Knowledge Management and Thought Leadership:
- Work with fellow Scrum Masters to share information and facilitate continuous improvement
Skill Examples:
- A master of Iterative Delivery (Program Increment Planning & CI/CD)
- A master in Requirements & Design Collaboration (Design Thinking Process Modelling)
- Able to describe to a team their chosen method/framework. Able to convey basic Agile concepts and describe at least one Agile practice to an individual.
- Understands and mitigates obstacles to clear communication and describes their impacts on both the sender and receiver. Applies ground rules to foster clear communication in a collaborative meeting describing how the introduction of ground rules impacts the interaction. Understands the importance of the team following up on their actions.
- Ability to work and deal with ambiguity; defining approaches to bring issues to resolution.
- Able to describe the learning needs of an individual or team.
Knowledge Examples:
Knowledge Examples
- Can describe how at least one Agile approach and how it relates to the Agile Manifesto. Ability to explain a number of Agile frameworks or practices commonly used by Agile teams.
- Understands Agile scaling techniques
- Familiarity with various Agile tools
- Project and deliverables planning resource loading
- Aware of one coaching tool/technique. Able to describe the difference between facilitating teaching mentoring and coaching.
Additional Comments:
Key Responsibilities • Install, configure, upgrade, and maintain Jira, Confluence, and related Atlassian products. • Manage Jira projects, boards, workflows, screens, permissions, schemes, and custom fields. • Configure automation rules, post functions, validators, and triggers. • Manage user accounts, groups, roles, and permissions. • Ensure data integrity, security, and compliance with organizational policies. • Perform system monitoring, performance tuning, and troubleshooting. • Collaborate with stakeholders (Product Owners, Scrum Masters, Project Managers, Developers, QA) to gather requirements. • Translate business needs into Jira configurations (workflows, dashboards, filters, reports). • Develop advanced JQL queries for reporting and analytics. • Create and maintain dashboards for leadership, program management, and delivery teams. • Analyse usage trends, identify process bottlenecks, and recommend improvements. • Support Agile methodologies (Scrum, Kanban, SAFe, hybrid models). • Configure Jira Align or Advanced Roadmaps for enterprise-level planning. • Conduct training sessions and provide documentation to enhance user adoption. • Ability to conduct workshops and teach users how to use new functionalities Required Skills & Qualifications • Bachelor’s degree in Computer Science, Information Systems, or related field. • 3–7 years of experience as a Jira Administrator or Atlassian tool specialist. • Strong knowledge of Jira administration (Jira Software, Jira Service Management, Confluence). • Hands-on experience with workflow customization, schemes, and automation. • Experience integrating Jira with DevOps, CI/CD, and test management tools. • Familiarity with Agile methodologies (Scrum, Kanban, SAFe). • Strong problem-solving and analytical skills. • Excellent communication and collaboration skills. Preferred • JIRA Atlassian Certifications • Scrum, SAFe Certifications
Skills
Agile Scrum,Dashboards,Jira
