Job Description
EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
- Responsible for maintaining and upkeep of all desk records and registers.
- Empowered to take decisions related to all internal, external guest requests, guest delight and situation handling.
- KEY OPERATIONAL RESPONSIBILITIES
Financial-
- To ensure desk telephones are used only to make official calls.
- To ensure back of the house stationery is used judicially without any wastage.
Operational-
- Ensures high levels of promptness and clarity in receiving and conveying of messages.
- Ensure lost and found procedure is adhered to and all items stored are recorded.
- Update arrival time, departure time and profile remarks to all supervisors, associates, supervisors.
- To inform VIP arrivals to assistant managers and assistant executive housekeeper.
- To have high level of administrative accuracy.
- To ensure all calls landing at desk area are recorded.
- Assists in filing and updation of records.
- Complete understanding of the computer system.
- Responsible for key control and issue.
- Coordinates the movements of contractors within the hotel.
- Ensures that all guest complaints and requests are dealt promptly and efficiently
- Adheres to hygiene standards.
- Follows environmental issues.
- Must be thorough on fire and safety procedures.
- Ensures that personal grooming is adhered as per standards.
Business plan /Analysis
- Analyzing all guest complaints and feedbacks.
- Should be aware of company’s business plan.
Team Management
- Ensures all the communication at desk is done in a very polite manner.
- Coordinates the movements of contractors within the hotel.
General Duty
- To maintain good working relations and coordination with all departments.
- Should have a quick response in handling of emergency situations.
- To have a complete knowledge of facilities available in-house.
- Ensures that personal grooming is adhered as per standards.
Qualifications
Prior experience of housekeeping operations and telephone handling with excellent communication skills.
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