About the Team
The Motor OD (Own Damage) Claims team is a critical function within our Insurance Business team, dedicated to providing efficient and customer-centric claims services for all motor insurance policyholders.
About the Role
As the Head – Motor OD Claims, you will be a key member of the Insurance team, responsible for shaping and executing the overall strategy for motor own damage claims. This role involves leading and managing the Motor OD claims operations, ensuring seamless processing, cost optimization, and superior customer experience. You will be instrumental in building a high-performing team, establishing robust processes, leveraging technology, and managing a vast network of surveyors and workshops, all while ensuring strict adherence to regulatory guidelines and robust fraud control mechanisms. Your leadership will directly impact customer satisfaction, operational efficiency, and the financial health of the company.
Must Haves
Minimum of 8+ years of experience in managing Motor OD Claims
Proven track record of successfully leading large claims teams and managing pan-India operations/ large-regional operations
Demonstrable experience in claims strategy formulation and execution
What We Expect From You
Lead Motor OD Claims with strategic alignment to business goals
Drive efficiency through SOPs, automation, and KPI tracking (TAT, NPS, cost)
Ensure accurate, fair, and timely claim settlements
Control costs and leakage while ensuring regulatory (IRDAI) compliance
Build and mentor a high-performing, customer-focused claims team
Develop and manage a quality network of surveyors and garages with SLAs
Champion a customer-first approach; handle escalations and improve experience
Implement robust fraud detection and investigation mechanisms
Stay current with industry trends, technologies, and regulatory changes
Use data analytics for insights, reporting, and continuous improvement
Inside Navi
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!
Our Culture
The Navi DNA
Ambition. Perseverance. Self-awareness. Ownership. Integrity.
We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.
We chase excellence by uplifting each other—and that starts with every one of us.
Why You'll Thrive at Navi
At Navi, it’s about how you think, build, and grow. You’ll thrive here if:
You’re impact-driven
You take ownership, build boldly, and care about making a real difference.You strive for excellence
Good isn’t good enough. You bring focus, precision, and a passion for quality.You embrace change
You adapt quickly, move fast, and always put the customer first.
