Job profile: CRM helpdesk. (TPA company Experience is Mandatory)
Job Description
- CRM implants for claim support at client location
- Resolve customer queries on policy coverage and health claim processes
- Facilitate to drive claims app for submission and tracking of claims by employees
- Respond to employee calls and emails as a direct SPOC allocated to specific corporates
- Collect and dispatch claim documents as per corporate requirement
- Coordinate with internal claims units at IL to ensure seamless cashless and priority processing.
Stay up-to-date with health insurance regulations and policies to ensure accurate information and adherence to industry standards.
Maintain the confidentiality of sensitive data and adhere to data protection guidelines.
- Candidate have to travel 1-2 times in a week from 1 branch to another to solve customer queries.
Company:- ICICI Lombard.
Location : mumbai
share your resume on - [email protected]
Job Type: Full-time
Pay: ₹18,000.00 - ₹23,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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