Position: Guest Service Associate (GSA)
Location: Middleton Street
Working Hours: 10:00 AM - 10:30 PM
Job Summary:
We are seeking enthusiastic and dedicated Guest Service Associate (GSA) to join our team. The ideal candidates will be responsible for providing top-notch customer service, maintaining cleanliness, and ensuring a smooth dining experience for our guests.
Key Responsibilities:
- Guest Interaction:
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Attention to detail and a guest-oriented approach.
- Ability to handle high-pressure situations.
- Knowledge of the menu, food preparation, and beverages (especially in fine dining).
- Welcome and assist guests upon arrival.
- Address guest inquiries, complaints, or concerns promptly and professionally.
- Provide information about menu items, services, or special events.
- Service Delivery:
- Take orders accurately and deliver food and beverages in a timely manner.
- Ensure the table setting is clean, organized, and properly arranged.
- Handle billing and payment processing.
- Upselling and Recommendations:
- Suggest menu items, beverages, or promotions based on guest preferences.
- Promote additional services or events hosted by the establishment.
- Coordination with Team:
- Communicate effectively with kitchen staff and management for smooth service.
- Collaborate with other servers or staff to manage high guest volumes.
- Maintenance and Cleanliness:
- Maintain cleanliness in the dining and service areas.
- Ensure compliance with hygiene and safety regulations.
Benefits:
- Competitive salary
- Employee meals
- Opportunity for career growth within the restaurant
- Friendly and supportive work environment
If you are passionate about hospitality and eager to be part of a team dedicated to delivering an unforgettable dining experience, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹13,000.00 per month
Benefits:
- Food provided
- Paid sick time
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Overtime pay
Ability to commute/relocate:
- Park Street, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- are you fine with working from 10 am - 10:30 pm?
Education:
- Diploma (Preferred)
Experience:
- total work: 1 year (Required)
Language:
- English (Required)
Work Location: In person
