Key Responsibilities
- Supervise and guide reception/front office staff.
- Monitor patient inflow, waiting time, and ensure timely registration.
- Manage appointment scheduling, token system, and coordination with doctors/optometrists.
- Handle patient queries, complaints, and escalations politely and effectively.
- Maintain daily MIS reports and ensure accurate billing/checklists.
- Track daily OPD targets and support growth initiatives.
- Ensure front desk hygiene, grooming, and brand-standard service.
Requirements
- Graduate in any discipline; hospital/healthcare experience preferred.
- 3+ years’ experience in front office or customer service, with at least 1 year in a supervisory role.
- Strong communication skills in Malayalam and English.
- Ability to manage teams, multitask, and work under pressure.
- Professional, patient-focused attitude with hospitality mindset.
Benefits
- Competitive salary with performance incentives.
- Growth and training opportunities.
- Work in a premium eye hospital environment.
Job Types: Full-time, Permanent
Pay: ₹10,069.34 - ₹21,485.38 per month
Experience:
- Front desk: 3 years (Required)
Language:
- English (Preferred)
Work Location: In person
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