Front Office Associate - Female

Job Opportunity at MYSA Mistysky Suit – Lakkidi, Wayanad ( A Unit of Flora Hospitality Group)

We are excited to announce an opening for a Front Office Associate ( Male and Female) at our newly launched Business Class Hotel – MYSA Mistysky Suit, located in the beautiful hill station of Lakkidi, Wayanad.

Be part of a dynamic team under the reputed Flora Hospitality Group and help us deliver exceptional guest experiences from day one.

Duties & Responsibilities :

• Manage the process of checking guests in and out.
• Handle reservations made via phone or online platforms.
• Verifying guests' payment methods during check-in.
• Assigning rooms to guests and informing them of any specials offered.
• Registers guests and manages the rooming chart.
• Organizing transport services for guests at their request.
• Providing guests with information about the property & Up sell additional facilities and services, when appropriate.
• Deliver consistent, high-level service to guests.
• Contributes to the smooth and efficient running of the Reception within the Rooms division.

Required Experience and Qualifications :

• Minimum of 2 years of experience in a similar role at a 3-star or 4-star Hotel / Resort.
• A relevant degree or diploma in Hospitality or Tourism Management is preferred.
• Good customer service, communications and interpersonal skills are a must.
• Experience in handling C Form procedures for foreign guests is essential.
• Freshers having relevant degree or diploma in Hospitality or Tourism Management will also be considered.

Job Type: Permanent

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Expected Start Date: 01/09/2025