Front Desk Receptionist

Job Summary:

The Front Desk Receptionist is the first point of contact for patients at Dr Shinde’s Homoeopathy. This role is crucial in creating a welcoming environment while ensuring the smooth functioning of front office operations. The ideal candidate should be friendly, well-organized, and efficient, with excellent communication skills.

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Key Responsibilities:

• Greet patients and visitors warmly and professionally.

• Manage appointment scheduling – in person, by phone, and via online systems.

• Maintain and update patient records with accuracy and confidentiality.

• Answer incoming calls and respond to inquiries about services and timings.

• Coordinate with the doctor and clinic staff to ensure timely patient flow.

• Collect consultation and medicine charges, and issue receipts.

• Maintain a clean and organized reception area.

• Assist with daily administrative tasks such as filing, inventory tracking, and emails.

• Follow up with patients for appointment reminders or feedback.

• Ensure the comfort and privacy of patients in the waiting area.

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Qualifications:

• Minimum 12th pass; diploma or degree in administration or healthcare preferred.

• Prior experience as a receptionist or in a customer service role is an advantage.

• Proficiency in basic computer operations (MS Office, clinic software).

• Excellent communication skills in English, Marathi, and Hindi.

• Polite, calm, and professional demeanor, even in busy situations.

Job Types: Full-time, Permanent, Fresher

Pay: ₹7,000.00 - ₹10,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person