Job description
Job role: Front Desk Executive
Location: Kochi
Department: Hotel operations
Job experience: 1 years
Key responsibilities
- Understanding of the hospitality/hotel industry with extensive work experience
- Understanding of the company's vision, business expansion plans, operational standards, etc.
- Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
- Understanding hotel pre-launch phase, day to day operations, etc.
- Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
- Supervising various functions and human resources (blue/white collar)
- Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
- Handling & resolving escalations and grievances
- Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
- Coordinating with other departments within the company to help resolve issues
Qualifications
- Hospitality graduate/post-graduate or diploma in hospitality
- Min. 1-3 years of experience in a hotel, hostel, guest house, etc.
- Extensive operational knowledge of hotel operations
- Outstanding communication, interpersonal & time-management skills
- Flexible to relocate anywhere in southern India
- High attention to detail
Job Type: Full-time
Pay: ₹14,000.00 - ₹20,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- front office : 1 year (Preferred)
Work Location: In person
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