Job Overview:
The Franchisee Coordinator will be responsible for overseeing and assisting in the
operations, communication, and compliance of franchise locations. This position requires
strong organizational, communication, and problem-solving skills, with a focus on
maintaining consistent service standards and enhancing franchisee satisfaction.
Key Responsibilities:
Franchisee Support: Serve as the primary point of contact for franchisees, addressing
inquiries, providing assistance, and offering ongoing support to help them meet operational,
marketing, and financial objectives.
Operational Assistance: Support franchisees in implementing standard operating
procedures, ensuring brand consistency, and troubleshooting operational challenges.
Training & On boarding: Coordinate and assist in the training and on boarding of new
franchisees, ensuring they understand the brand’s values, operational standards, and key
business processes.
Compliance Monitoring: Ensure franchisees adhere to company policies, procedures, and
quality standards. Conduct periodic audits to assess compliance and provide
recommendations for improvement.
Communication: Facilitate clear and effective communication between the corporate team
and franchisees, ensuring updates, changes, and new initiatives are communicated
effectively.
Performance Tracking & Reporting: Monitor the performance of franchise locations,
including sales, customer satisfaction, and operational efficiency. Provide regular reports to
senior management and franchisees on performance metrics.
Problem Resolution: Address any issues or challenges faced by franchisees and work to
resolve them promptly, ensuring minimal disruption to operations and customer service.
Marketing Support: Assist franchisees in executing national and local marketing campaigns.
Provide guidance on marketing strategies, promotional activities, and social media
engagement to drive foot traffic and sales.
Franchisee Relationship Management: Build strong, professional relationships with
franchisees to foster trust, open communication, and long-term collaboration.
Franchise Growth: Support the franchise expansion strategy by assisting in the recruitment
and on boarding of new franchisees, franchise retention.
Continuous Improvement: Collect feedback from franchisees on operational and service-
related issues and collaborate with corporate teams to implement improvements and best
practices.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Application Question(s):
- How much experience do you have in Customer Handling and Sucesss
Experience:
- Franchise Coordination: 1 year (Required)
Work Location: In person
