About Xpanse Coffee:
At Xpanse Coffee, we blend high-quality brews with technology and creativity to deliver a modern café experience. Our mission is to serve premium coffee and fresh food with consistency, speed, and a warm human touch. As a fast-growing brand, we value people who are passionate, driven, and ready to create delightful moments for our customers—one cup at a time.
Job Summary:
The Food and Beverage Associate is the face of the Xpanse Coffee experience. You will be responsible for engaging with customers, taking orders, preparing beverages, and maintaining a clean and inviting café environment. This is a fast-paced, customer-facing role ideal for individuals who enjoy hospitality, teamwork, and the café lifestyle.
Key Responsibilities:
Customer Service:
- Greet customers warmly, answer questions about the menu, and make recommendations
- Take orders accurately via digital POS systems and handle billing
- Ensure every customer has a welcoming and satisfying café experience
- Manage dine-in, takeaway, and online order flows efficiently
- Handle feedback or complaints professionally and escalate if needed
Beverage & Food Service:
- Prepare and serve coffee, tea, and other beverages according to brand standards
- Assemble food items, snacks, or bakery products
- Maintain knowledge of ingredients, allergens, and special promotions
Store Operations:
- Ensure restocking of disposables, condiments, and supplies at service stations
- Follow opening and closing checklists as assigned by the shift lead
- Assist in managing inventory and receiving deliveries when required
Brand & Team Support:
- Uphold Xpanse Coffee’s values and service guidelines in every interaction
- Work collaboratively with associates, kitchen staff, and delivery partners
- Participate in training sessions, product knowledge updates, and team meetings
- Adapt to changing priorities or roles during rush hours
Job Type: Full-time
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
