Job description- Patient Counsellor
About Zyla (www.zyla.in):
Zyla is an advanced care management platform helping lakhs of patients with personalized
care to improve their health and prevent hospitalizations. We have the finest talent across
care management, technology, data science, medicine, and a product with an NPS of +70!
We are looking to hire mission oriented folks who want to create a positive impact on society
while being on a high-growth career path.
Requirements:
● Bachelor's degree in healthcare/ Pharma related field.
● Previous experience of 2+ years in healthcare is preferred.
● Experience in handling patient queries and experience with AE reporting is an add on.
Location:
● New Delhi/ NCR, Mumbai, Chennai, Hyderabad, Kolkata
Responsibilities and skills:
1. Patient Counselling:
● Provide comprehensive in-person guidance to patients regarding their health,
therapy, program benefits, and related queries as per prevailing SOPs.
● Connect with the patient emotionally.
2. HCP connect:
● Meet Cardiologists regarding patient counselling program.
● Build strong relationships with doctors to motivate them to onboard their
patients on the program.
● Ensure regular visits to doctors.
3. Documentation and Record Keeping:
● Maintain accurate and up-to-date records of patients and doctors as per
prevailing SOPs.
● Ensure that all necessary documentation is completed.
4. AE reporting:
● Ensure AE reporting documentation is up to date within defined TAT arising
out of any interaction as per prevailing law.
5. KPI adherence
● Clearly understand KPIS set by managers.
● Ensure KPI delivery with clear documentation.
Offer:
● Opportunity to directly work on a very innovative product which has big societal
impact
● Opportunity to work with a cross-functional team consisting of leading medical brains,
tech geeks,
Job Type: Full-time
Pay: ₹15,992.28 - ₹30,417.11 per month
