Roles and Responsibilities
Conduct outbound calls and web research using publicly available domains.
Follow communication scripts and handle client interactions professionally.
Understand customer needs, clarify information, and offer appropriate solutions or alternatives.
Set up qualified appointments with potential clients.
Maintain accurate records of all conversations and interactions in the CRM/database.
Build rapport and engage prospects to foster long-term relationships.
Attend internal training programs and seminars to enhance skills and performance.
Meet and exceed individual and team targets related to quality and productivity.
Requirements
Minimum 1+ years of experience in international calling or customer support roles.
Strong verbal communication skills and effective listening abilities.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Client-centric mindset with the ability to adapt to various customer profiles.
Strong multitasking, prioritization, and time management skills.
Flexibility to work in rotational shifts.
Perks and Benefits
One-time Meal provided.
Fixed Saturday & Sunday Off.
Group Medical Insurance coverage.
Regular Team Outings.
Recognition through Rewards and Incentives.
Access to Internal Job Postings for career growth.
Job Type: Full-time
Pay: From ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
Work Location: In person
