A Customs Clearance Coordinator will be responsible for ensuring smooth border clearance documentation.
Primary Objectives:
- ensuring that all pending documents for crossing border are received and sent to corresponding customs brokers for clearance.
- following up frequently with customs broker for ENTRY # and communicate it effectively to driver in a timely manner
- ensuring that all required ACE/ACI are created and processed in accordance with corresponding future / current border crossings
- required to give and receive all required customs information to and from driver that is required for successful and efficient border crossing on every shipment.
- Ensure that System is updated frequently and accurately with border crossing ETA’s and events
- Ensure that all POD’s are accounted for and collected in an efficient manner
Driver Communication
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- Ensuring that all driver border crossing locations and ETA’s are known and updated accordingly in FLEET.
- Ensuring that drivers have all required information to successfully complete their border crossing
- Ensure that drivers have all required documentation to successfully complete border crossing
- Ensure that all drivers are aware of their expectations, policies, laws, and requirements of crossing the border at all times
- Ensure that all driver issues are reported and noted in accordance with company policy
- Ensure that drivers border clearance is processed, and entry number received prior to approaching ANY BORDERS
Customer Service
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- Maintaining a professional and loyal relationship with all brokers/customers
- Ensures that all customer requirements are adhered to and properly communicated to supporting team
- Communicates any service delays or failures to the customer/customer service representative prior to the occurrence
- Ensures that all pick-up and delivery requirements are met to appropriate service levels
Skills & Abilities
- Strong English language skills – verbal & written
- Ability to effectively manage competing priorities and maintain results
- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts
- Strong knowledge of North American trucking regulations and geography
- Assessment techniques such as: examining, questioning, evaluating and reporting
- Strong understanding of dispatch operations in the transportation industry
- Good analytical skills
- Effective planning and organization
- Creativity and resourcefulness
- Attention to detail and accuracy
- Ability to work effectively under pressure and tight deadlines
- Ability to think outside the box
- Ability to work as part of a team
- Ability to build relationships
- Willingness to work flexible hours, including evenings, weekends and holidays
Education & Experience
- This position generally requires at least 1-2 years of related dispatch experience.
- System training or experience required
Physical Demands
- Ability to sit for long periods of time
- Ability to view computer screen for long periods of time
Work Environment
- Ability to use a wide range of practical problem solving in a high stress environment
Job Type: Full-time
Salary: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
Schedule:
- Night shift
- Rotational shift
- US shift
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Preferred)
Language:
- Fluent English (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Remotely:
- No
*Speak with the employer* +91 9988021944
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Experience:
- total work: 1 year (Preferred)
Work Location: In person
