About the Role:
We are at Royal Brothers are seeking dedicated and detail-oriented Non-Voice/Voice Associates to join our dynamic customer Experience team. This is an excellent opportunity for experienced professionals who excel in written communication and enjoy helping customers through digital channels.
Key Responsibilities:
- Handle customer inquiries through chat, email, and other non-voice channels
- Provide prompt and accurate responses to customer queries and concerns
- Maintain detailed records of customer interactions and resolutions
- Escalate complex issues to appropriate departments by generating a ticket through Freshdesk
- Ensure adherence to company policies and quality standards
- Meet productivity targets while maintaining high accuracy levels
- Collaborate with team members to improve overall customer satisfaction
Essential Requirements
Experience & Education
- Minimum 1+ years of experience in non-voice & voice customer support or similar role
- Graduate degree preferred (any discipline)
Technical Skills
- Typing speed: Minimum 30 WPM with 85%+ accuracy
- Proficiency in MS Office applications
- Strong written communication skills in English
- Basic computer navigation
Work Schedule Flexibility
- Rotational shifts (day/evening/night shifts as per business requirements)
- Rotational week offs (including weekends when needed)
- Ability to adapt to changing schedules based on operational needs
What We Offer
Compensation and Benefits:
- Competitive salary: ₹22,000 - ₹24,000 take home per month
- Comprehensive training program
- Career advancement opportunities
- Professional development support
- Positive and collaborative work environment
- Employee welfare programs
Ideal Candidate Profile
- Strong problem-solving abilities
- Excellent attention to detail
- Customer-focused mindset
- Ability to work independently and as part of a team
- Adaptability to fast-paced work environment
Job Type: Permanent
Pay: ₹280,000.00 - ₹320,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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