Customer Support Executive (RTO & Reverse Logistics) with 6+ months work experience required in a healthcare brand located at Lower Parel / Parel (nearby staion), Mumbai
Candidates with E-commerce, Logistics, or Ops experience and RTO knowledge can apply
JD:
- Manage RTO (Return-to-Origin) cases by contacting customers to confirm delivery feasibility and resolve delivery issues
- Reduce order cancellations by offering exchanges or alternative solutions to retain customers
- Handle exchange requests, ensuring timely dispatch and correct item delivery
- Coordinate with warehouse, logistics partners, and operations teams for smooth processing of RTO and reverse logistics
- Accurately document all customer interactions and resolutions in the CRM system, following company protocols
- Consistently meet monthly targets for RTO recovery and cancellation-to-conversion rates
- Keep customers informed with timely updates on order status, refunds, and replacements
Salary up to Rs 25,000 per month (can be increased slightly)
Kindly share CV on [email protected] with subject line CSE - Parel mentioning your current salary, expected salary, notice period and reason to quit current organisation
Job Type: Full-time
Pay: Up to ₹25,000.00 per month
Application Question(s):
- What is your current monthly salary?
- What is your expected monthly salary?
- How soon can you join if shortlisted? (in days)
Work Location: In person
